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User Experience DesignEleanor Bruce2023-01-06T16:05:52+00:00

User Experience Design

Discover how to apply the principles of User Experience Design in relation to HR leadership, culture change and business transformation.

This series of webinars is part of the Underscore ‘HR Professional Development’ Programme – Solution Design Module. Each workshop is facilitated by a subject matter expert via a virtual platform. Webinars are interactive and practical. Delegates will have the opportunity to practice skills during or between webinars as appropriate and receive a practical toolkit to immediately apply in the workplace.

  • Programme Overview

  • Programme Content

  • Related Webinars & Resources

  • Book a Place

  • Programme Overview

Duration: varies depending on number of webinar topics required

This module will provide HR professionals with the knowledge, skills and tools to be able utilise User Experience design techniques to establish customer pain points and design and prototype solutions to inform changes to people, process and systems required to deliver strategic outcomes.

  • Programme Content

Below is an overview of each webinar’s objectives. For further information on the content covered in each session, please contact us and we will be happy to provide a more detailed syllabus. 

Each of the following webinars is 60 minutes long and can be booked individually or combined with webinars across other modules to create a bespoke learning package focused on your specific requirements. 

Webinar: User Experience Design – What is it all about?

  • State the background and history of User Experience design
  • Explain how User Experience design relates to other approaches to design
  • Describe the benefits of User Experience design to organisations and customers
  • Describe the user experience design process

Webinar: Establishing Customer Pain Points

  • Establish customer pain points, desired gains and problems they need to resolve
  • Conduct customer and market research using a range of tools
  • Collate customer input using insights from interviews, focus groups and surveys
  • Create, sketch, test and refine mock-ups and/or wireframe solutions

Webinar: Design Prototype Solutions

  • Design prototype solutions (people, process & systems)
  • Iterate design using customer feedback
  • Prototyping tools, techniques and methods
  • Visualising Techniques to model User Experience

Webinar: Implementing change based on User Experience Design

  • Utilise User Experience design insights to design a change programme
  • Explain the critical stages of implementing changes to people, processes & systems
  • Explain the need for structured project and change management
  • Evaluate the performance of the solutions implemented through appropriate metrics
  • Related Webinars & Resources

Associated Solutions Design Webinars in this series include: Target Operating Model Design, Benefits Led Design, Culture Diagnostic and Design.

Please enjoy the following resources related to the topic of User Experience Design:

Blog – Employees’ Views on L&D
Blog – Transformation Checklist Blog #4 – Requirements Gathering
Underscore Transformation Podcast S1: Ep 4 – Aligning People, Processes, and Technology

  • Book a Place

Please get in touch to discuss bespoke programme options.

Previous Course: Benefits led design
Next course: Culture Diagnostic & Design
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