What are the biggest challenges your Finance, HR or Procurement function faces? How do you overcome those challenges – with internal buy-in, while maximising your function’s contribution to the business?

We help you answer both these questions, supporting Finance, HR and Procurement leaders to deliver projects on time, within budget and with quantifiable outcomes, by leveraging our expertise in consultancy, project resourcing and talent development.

Underscore was founded by Jason West and Joe Ales, two experienced Transformation Programme Directors with proven track records of delivering over 40 Project and Programmes, first in HR then in Business Planning, Finance and Procurement.

Projects have included Global HR Transformations, Shared Services implementations, COE design, build and optimisation, HR, Payroll & ERP Systems Selections & Implementations, Terms & Conditions Alignment, Outsourcing, Insourcing and Integrated Business Planning.

We bring a unique perspective to delivering transformational change.  We’re certified Programme Managers and have delivered large scale Transformation programmes across different industries and continents. We’ve also held operational accountability for some of the HR functions we’ve transformed. We know what it means to work with the consequences of every design decision and misstep during planning or testing, and still deliver on the promises that secured the original investment. We’ve also led and advised on remediation programmes when initiatives have got into difficulty. It hasn’t always been pretty but it has given us first-hand knowledge of the things that work and the things that will catch you out in the end. We also truly understand the vital role that your people play in the process, and how to leverage their expertise, knowledge and passion for success.

We started Underscore to provide Finance, HR and Procurement Leaders with an enduring capability to deliver successful projects, programmes and business change. Why? Because the success or failure of projects has a direct impact on a support function’s reputation and ability to influence at the strategic level. We’ve seen too many internal projects run as ‘side of the desk’ initiatives that lack structure, run late, overrun budget or don’t quite deliver all the expected benefits, and we don’t want that for you, your team, or your organisation.

We’re experienced transformation professionals committed to helping companies avoid the pitfalls of change and get maximum value from their Finance, HR and Procurement functions. Together we created a unique offering – the capability to develop strategy, lead programmes, provide experienced project resources and develop your Finance, HR and Procurement teams in new ways of working that ensure lasting success.

We help our clients succeed by:

  • Building business cases that secure investment in new Finance, HR and Procurement capability, systems, processes and operating models
  • Planning and delivering projects on time, on budget and to quality
  • Supplying the best temporary project resources and Subject Matter Experts to design, build and deliver new operating models, processes, systems and team capability
  • Sourcing permanent staff to build your future operational teams
  • Providing specialist training and development to ensure your functional teams and business users have the skills, knowledge and experience they need to achieve the benefits your transformation sets out to deliver
  • Providing proven programme and change management methodologies, governance, systems, templates, tools and checklists that put you in control of your projects

With a team of dedicated functional experts, global experience, deep knowledge of cloud ERP technology, a network of high-quality Associates and decades of combined expertise, we partner with you to achieve your goals.

Whether you need to implement a Shared Service Centre in a single country or secure investment for a Global Transformation Portfolio, we can help and we’d love to hear from you.



We help you achieve sustainable results because of our unique experience. We ensure your projects and programmes result in changes that work operationally and deliver your expected outcomes and business benefits. We train and develop your Team as we deliver projects together, building an enduring capability to manage change within your Finance, HR and Procurement functions.

As a result, you become self-sufficient and enjoy the operational and bottom-line benefits of success, without the snares, traps and oversights that can cause projects to fail.