Excellent course and trainer. I would recommend the course, I wasn’t sure what to expect, however I was pleasantly surprised and found it very interesting. I found this course very useful and was a lot more interesting than I originally thought it might be. Susan was lovely, friendly, helpful and knowledgeable. I thought I knew a fair amount about the day-to-day use of Microsoft Word, however, Susan taught me a lot a tips and tricks which I will be using and showing to others! Improvements as mentioned above.