Duration: 1 day (6.5 hours)
Do you worry about how to give negative feedback or deal with performance issues? Are you concerned about giving bad news? This workshop is designed to give you the skills, knowledge and confidence to tackle these scenarios in a productive way.
If you are a people manager, team leader or supervisor looking to make those challenging conversations less stressful and more effective, this workshop is for you.
Lots of practical sessions will ensure you have the opportunity to relate your learning to your real life work situations.
The one day session will use professional actors in the afternoon so that you can practice handling real-life challenging conversations.
By the end of the course you will be able to:
- Deal with a wide range of challenging conversations
- Describe the preferred behavioural style for giving feedback
- State the most appropriate influencing technique to use in your situations
- Explain how to give successful constructive feedback