One of the main outcomes CAA was hoping to achieve as a result of the switchover included financial benefits to the organisation in being able to remove desk phones, and also cost savings as a result of cancelling their conferencing contract with their current provider. The tool also helped to increased collaboration across the organisation’s workforce.
Helen Jackson, Change Manager at CAA offered the following feedback:
“I have had a great experience working with Underscore. Right from our first conversation where I had an indication of the training I wanted to run, but not concrete specifics. Susan our trainer, worked with me to design and scope bespoke training that met our needs. I really appreciated Susan’s advice and guidance in this process from her extensive experiences – as it meant we ensured we had the right amount of content, messaging was pitched at the right level and the sessions were well timed and a good length.
In organising the training sessions Underscore were as professional and as flexible as they could be to meet our needs for training delivery days. Susan was always on time and left plenty of time to prepare for the sessions. Susan was happy to adapt to the array of technology in our meeting rooms and always did so with a smile.
The quality of the pack produced for training was to a very high professional standard and gave confidence to attendees that we were covering the right material. The sessions were run at a good pace for our colleagues and gave a great balance of theory and hands on practice time.
Susan was also fantastic following the running of training session by feeding back the Frequently Asked Questions to the project team. This gave us indication of the areas where we needed to tailor and focus our guidance material going forward, and Susan even followed up with individuals who had asked her questions – providing a personalised service.
Overall, the training sessions were to a very high standard and exactly met our needs. Colleagues left those sessions ready willing and able to use Skype, which is a key enabler to us transforming to a new unified communications solution for the CAA. This key change, wouldn’t have been successful without Underscore’s support and expertise.”